Short, clear answers about each service, so you know what to expect before a technician arrives.
Question not here? Call or WhatsApp us about your battery. Call WhatsApp
You do not need to buy anything first. The technician brings the new battery and fits it where your car is parked, whether that is at home, at work or on the roadside. The battery is matched to your car's BCI group size, terminal polarity and Reserve Capacity before it goes in.
Yes. A swollen or leaking battery needs to be removed and replaced, not jump-started, because it can hold trapped gas that ignites near a spark. The technician removes it safely, fits the new battery and takes the old one away for recycling.
Yes. Once the new battery is in, the technician verifies the terminal polarity and checks that the voltage is stable. These checks confirm the battery is connected the right way round and working before the technician leaves.
Question not here? Send us a WhatsApp message describing what your car is doing. Call WhatsApp
Yes. A car left standing for weeks can drain its battery completely flat, and a jumpstart will usually get the engine running again. Because a jumpstart does not repair the battery, the technician runs a State of Health (SOH) test once the engine starts to show whether it can still hold a charge.
Yes. If the test after the jump shows the battery is failing, the technician can replace it on the spot, so you do not need a second visit. The new battery is priced separately from the jumpstart.
No. Push-starting a modern automatic car damages the transmission. Switch on your hazard lights, stay inside the car if you are on a busy road and send your GPS location on WhatsApp so the technician reaches you faster.
The technician checks your car's manual for the correct jump point before connecting anything. This matters most on luxury and European cars, where a cable on the wrong terminal can damage the ECU. The cables then go on in the correct order using surge-protected equipment.
Question not here? Call us and describe the warning signs you are seeing. Call WhatsApp
Yes. The technician comes to where your car is parked and repairs the alternator there. Most passenger car repairs take 60 to 90 minutes on-site, while SUVs and commercial vehicles can take up to 2 hours depending on the fault.
Yes, it can. A weak alternator cannot replace the charge your battery uses each time you start and drive, so even a new battery keeps running low and wears out sooner. A voltage test at the battery terminals shows whether the alternator is keeping up.
Question not here? Call the dispatch desk before you book your tow. Call WhatsApp
Yes. You tell the driver where the car should go, whether that is your home, a garage or a workshop, and the driver confirms safe delivery before leaving. After an accident, the car can go straight to your insurer's workshop.
Yes. Book an appointment on the website or by phone, and the team prepares for the time you agree. This is useful when a car that will not start needs to reach a workshop on a set day.
No. You do not need any pre-authorization paperwork before the operator arrives. The paperwork happens at the car: the operator completes a Vehicle Inspection Report with you before loading, and you sign off on delivery.
Question not here? Share your location on WhatsApp and ask the recovery team directly. Call WhatsApp
Your car is taken to the destination you choose, or left in a safe roadside position. After a sand recovery, the operator checks the tyre pressure before you continue. The operator confirms the handover with you before leaving.
The team works to prevent it. Soft shackles keep metal away from the bodywork during strapping, and the car is never dragged without being properly secured. The operator also photographs the car from all angles before loading, so its condition is on record.
Yes. The recovery team uses wheel skates, which go under the tyres and let the car roll even when its wheels cannot turn. This moves the car onto the truck without dragging the tyres.
Question not here? Call or WhatsApp us with your tyre problem. Call WhatsApp
No. The technician brings a jack, a wheel brace, a torque wrench and wheel chocks, so you do not need to find your own tools. SUVs get a longer breaker bar for their higher wheel nut torque.
Not when the job follows the right steps. The jack goes only under the manufacturer's jacking point on the sill, and chocks behind the opposite wheels stop the car rolling. The nuts are tightened in a star pattern and set to your car's torque figure once the car is fully lowered.
The technician confirms the tyre size before loosening any wheel nut, so a mismatch is caught before work starts. If the spare will not do, the technician tells you which nearby supplier stocks the correct size, and a car that cannot be driven can be towed to a tyre shop.
Yes. The technician checks the spare's pressure against the sticker on your door frame and corrects it before leaving, so it is set to your car's recommended pressure.
Yes. When new tyres are fitted at your home or workplace, the technician balances the wheels and disposes of the old tyres responsibly. Stock depends on the size and brand your car needs, so have your tyre size ready when you call.
Question not here? Call us and describe the problem, even if you are not sure what caused it. Call WhatsApp
Yes. Fuel cools and lubricates the fuel pump, so running the tank dry can damage the pump. In hot weather the distance-to-empty reading also drops faster than the display predicts, so treat the low fuel light as a warning to fill up straight away.
Yes. A breakdown with children in the car during Abu Dhabi's summer heat is treated as a priority call. Mention any children on board when you call.
Yes. If you are driving a rental car or need to reach your insurance provider, the team member can help you get in touch. Keep your rental agreement or policy details to hand to speed things up.
Yes. Once the fix is done, the car is tested and you get a clear explanation of what was found and what was done. If a dashboard warning light was the problem, the team member reads the fault code and tells you whether the car is safe to drive.
Question not here? The dispatch desk answers calls and WhatsApp messages 24/7. Call WhatsApp
Yes. For towing, recovery, jumpstarts, fuel delivery and roadside calls, the price is confirmed with you before anyone sets off. Alternator repairs are quoted before any work starts.
You get a live arrival update on WhatsApp when the team member sets off. Dropping a Google Maps or Apple Maps pin in the same chat helps them find you, especially in industrial zones and new developments without clear street names.
Yes. Bank transfer is accepted for fleet accounts and bulk purchases. Fleet accounts also receive dedicated response numbers and priority dispatch.
No. Call or WhatsApp +971 56 401 8585 for every service. The same dispatch team handles all calls and WhatsApp messages.
